Music on hold or MOH is the playing of recorded music while clients or customers who you cannot serve at the time are on hold. A music on hold device is linked with the telephone system by an audio jack and you should therefore, make sure that the telephone equipment that you get is labelled 'MOH' for compatibility with your music on hold player. MOH is important in that you can pass your message across when callers are waiting for example reminding your customers/clients regarding the products/services you have for sale and it guarantees that callers do not go away before they are served.

There are a number of sources of music for hold and you should thereby, ensure that your music on hold player can support most if not all of them. The music could come from radio. All you have to do is connect the local radio channel through the MOH jack in your music on hold player. You should however, remember that you will not have licence to play the music because radio stations themselves need to get usage licenses from the music title owners and there is consequently a risk of a fine (typically $1,500). Another downside of getting your music for hold from radio stations is that you will have no control over the kind of music played. There will be regular commercial breaks and there might even be a competitor's commercial.

The telephone on hold music may come from off-the-shelf commercial CDs. This method is advantageous over radio in that you can choose the kind of music, but you will have to pay for a license if the music owner had not gotten permission from the song's title copyright owner as well as the song's mechanical copyright owner. These are usually expensive and difficult to get. The telephone on hold music could be obtained from stock MOH CDs, which could have intermittent voice-overs such as 'please stay on the line' or 'your call is important' if you so wish. This method will come with the required license since the CD will be created specifically for a music on hold player, but will not help make sales or provide info about the company when on-hold.

Your music might be custom-designed MOH. This option is beneficial in that you get complete control of the content and the music genre. This is much like stock MOH CDs, the major difference being that you can decide what to add to the content and you get to select the genre. The program can be entirely written and produced by an on-hold program company. You could even have an MP3 in place of a CD. The telephone on hold music might be Online on hold music where a software is loaded onto your computer and connected to your telephone system for automatic content updates that are interspersed with your company's information.

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